Level 1 Support Officer

at Talent
Published December 13, 2023
Location Melbourne, Australia
Category Admin and Clerical  
Job Type Part-time  
$36 per hour including superannuation


Level 1 Support Officer Talent location Melbourne. $36 per hour including superannuation.

Talent International are currently recruiting for a Level 1 Support Officer to work for an Australian Federal Government Client based in the Melbourne CBD. The position is an initial 6-month hourly rate contract, with an optional 6 month extension.

Responsibilities provide first point of contact for Comcare regarding IT incidents, service requests, and enquiries by phone, email, remote access and in person. Proficient in Microsoft products including Windows 10/11, Office 365, Outlook, MS Teams and Active Directory.

Resolve incidents and service requests within established timeframes in accordance with Service Level Agreements via Comcare's service management tool. Maintain ICT assets and associated records for laptops, desktops, printers, mobile devices, video conferencing devices and other peripheral equipment. Deliver consistently high customer service while striving for a high level of first contact resolution.

Ensure customers are kept up to date on the status of reported incidents and service requests and ensure all activities are recorded in the service management tool. Actively develop and maintain working relationships with all system users, other ICT support areas and service providers. Contribute to Knowledge Base content in line with writing styles and content guidelines.

About you resilient and adaptable to changes. Active listening skills (reading the room). Decision facilitation skills (defining decisions when stakeholders have conflicting views). Recent ICT qualification/degree or equivalent corporate service desk experience. You will be required to complete selection criteria to be put forward for position. You must be an Australian Citizen and Eligible to obtain a Baseline security Clearance to work for this client.

Drop files here browse files ...