Junior Service Centre Analyst University of New South Wales location Sydney. Junior service centre analyst, one of australia’s leading research & teaching universities, vibrant campus life with a strong sense of community & inclusion, enjoy a career that makes a difference by collaborating & learning from the best, at unsw, we pride ourselves on being a workplace where the best people come to do their best work. Part of UNSW's Finance and Operations Division, UNSW IT is now entering it's next phase of evolution with another paradigm shift to position itself as a strategic partner within the University. About the role $68k - $70k plus 17% superannuation and leave loading, full-time continuing (35 hours per week). The Junior IT Service Centre Analyst will provide a Single Point of Contact (SPOC) for all UNSW staff and students for IT services. The role encompasses providing customer service through first level support, problem solving, resolution and call management in accordance with the UNSW IT policies and procedures. This role involves supporting UNSW staff and students in their use of technology through multiple channels including telephone, email and in person through troubleshooting, resolution and escalation of Incidents as well as processing access requests in a customer focused manner. To be successful in this role you will demonstrate a capacity and willingness to work as a member of a proactive team dedicated to the delivery of high quality services to its customers, ability to communicate (both verbally and written) at all levels in a polite and professional manner, including the ability to explain technical concepts to non-technical staff in easily understood terms, demonstrated problem solving skills and ability in handling difficult customer interactions over the phone while maintaining high level of customer satisfaction, certificate 4 or higher in a relevant area of study and/or experience working within an it service desk or customer service environment, preferably in a large organisation with a high volume of work throughput, if you are interested, please apply online and submit your resume and a cover letter expressing your interest in this role applications will not be accepted if sent to the contact listed.