Junior ICT Service Desk Officer

at Talent
Published December 21, 2023
Location Brisbane, Australia
Category Admin and Clerical  
Job Type Full-time  


Junior ICT Service Desk Officer Talent location Brisbane.

About the company our client is Australia's leading integrated construction material manufacturer and contractor. A family business in operation now for over 100 years, they have grown and adapted, rising to the top of a competitive and dynamic market. Today, they employ over 2000 staff and are one of the largest manufacturers in Australia.

About the role we are recruiting for an ICT Service Desk Officer to join our client in the manufacturing industry. The role sits within an established helpdesk, supporting 2000 users and 1200 devices.

The team handle circa 400 tickets per week including a mix of infrastructure, systems and network support. The role reporting into SD Team Lead. This role will initially service Level 1 tickets with a view to progressing to Level 2 overtime.

Developing and maintaining strong working relationships with both business and IT stakeholders to ensure an excellent customer experience. Providing day to day technical support to both internal and external users over the phone, email, walk-ins and through our ticketing system. Proactive, reliable and organised individual with a customer-focused approach. Excellent communication skills and ability to build strong working relationships.

Ideal profiles this is an entry level role and will be suitable for someone with 0-2 years' experience and is looking to build tenure at an established organisation. Ability to work unsupervised and as part of a team; self-research and resolve issues dynamically. Attention to detail, ability to adapt and a faultless work ethic.

Demonstrated experience supporting a Microsoft Windows and Office environment is desirable but not essential. Possess a strong desire and drive to develop and expand IT knowledge. Experience in some or all of the following systems is highly regarded: Service Now, Citrix, Cisco, VMware is desirable but not essential. To be eligible to considered you will need to be an Australian Citizen or a Permanent Resident.

Benefits full training will be provided to bring the successful candidate up to speed. No work from home flexibility. Eagle Farm location with free onsite parking. Permanent position.

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