IT Support Specialist Recruitment Edge location Sydney. Salary $64-$76K + Super (pro rata) + RDO.

Burwood Council is looking for an IT professional to provide Level 1 (to Level 2) system support and problem resolution to all Council staff while assisting in the maintenance of Council’s computer systems and infrastructure.

Key accountabilities of this role include providing technical support for hardware, operating system and application software. Managing the Helpdesk Queue and resolving issues in a timely manner. Administering and maintaining a service desk system, asset register and configuration management database. Assisting in meeting council Information System objectives through the support and maintenance of core infrastructure, desktop and business applications. Ensuring network security and data integrity are maintained.

Required skills & experience relevant Tertiary qualifications in IT. Proven ability in supporting a wide range of software applications coupled with experience with installation & configuration of a range of devices (e.g. PC’s, laptops, tablets, printers, mobile phones). Strong knowledge of Microsoft Office & Windows desktop operating systems.

Previous experience providing over the phone and face-to-face IT support. Well-developed verbal & written communication skills. Strong commitment to customer service & team work. Driver’s licence. For further information regarding this role please refer to the Position Description under Positions Vacant on Burwood Council’s website.