IT Support Officer Empire Group location Sydney, CBD, Inner West and Eastern Suburbs. We are partnering with one of Australia’s leading law firms to recruit an IT Support officer for their office in the Sydney CBD – Established well over 100 years ago and boasting in excess of 1000 employees this is one company that will offer you the security and challenges required for your next IT Support role. Role working as part of our it national team, you will have access to technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve Level 1 and Level 2 IT related issues and escalate to Level 3 when required. Skills to be successful in this role, you will have 2-5 years' experience in level 1 and level 2 it support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed. Level 1\2 phone and face to face technology support, identify and escalate unresolved issues to 3rd level support, windows 7\10, outlook 2010\2016, vmware, document management - worksite, printing support (security swipe), remote access support, audio visual support, tablet and iphone support, articulate communicator with strong written and verbal communication skills, a strong focus on customer satisfaction and working to sla's, flexibility to assist offsite and rotating on-call, participation in local and national projects.