IT Support Officer The McDonald College location Sydney.

A rare and exciting job opportunity with Australia’s premier performance-centred school. The McDonald College is an independent, non-denominational, co-educational K – 12 school located in North Strathfield. We are unique in our offering of performing arts and elite sports. There is a real sense of community at the College. We are a small, dedicated, and friendly team.

The IT Support Officer is integral to the success of The McDonald College’s IT service operations. Working within a small team of front-end support professionals, the role works within the IT Support team, providing excellent 1st and 2nd level IT support to all staff, students, and other school community members.

This position is responsible for complete problem determination, incident recording, technical and problem resolution for all client IT services and products across all the schools’ campuses. These services and products include client systems, Windows and MacOS desktops, laptops, tablet devices, client applications (software), cloud and online services, peripheral devices such as printers, audio-visual equipment, networks, data services, and IP phones.

The position requires a commitment to providing comprehensive, helpful, and timely IT support and assistance to all staff and students, primarily focusing on enabling teaching and learning using technology.

Assist in the day-to-day operations, including providing high-quality face-to-face and remote IT technical assistance and support to The McDonald College staff, students, and parents. First support contact for issues relating to key platforms. Monitoring system performance and troubleshooting issues.

Resolve issues for staff, parents, and students via phone, in person or electronically in a timely manner. Liaising with suppliers for repairs and maintenance. Actioning and coordinating urgent and complicated issues. Undertaking service desk projects such as desktop, laptop and peripheral hardware and software deployments. Maintaining and delivering documentation relevant to Apple deployment, client systems, service desk processes and operations, including work instructions and procedures.

Work with staff to ensure that the College’s data information systems meet the curriculum and administrative needs of the College. Manage the data in the College’s Student Management System (TASS) (current and non-current) and ensure its integrity.

Importing to and exporting data from organisations such as NESA, ACARA, Atomi, Edval, Edrolo and our school management system (TASS). From time to time, changes may need to be made to the duties and responsibilities of this position due to the changing needs of the school.

Essential criteria hold a degree in Computer Science, Information Systems, or equivalent training/experience is preferable. Experience in providing general technical assistance to the user community for all client devices and applications, including Apple and Microsoft client operating systems, productivity, and creative client applications (including but not limited to MS Office 365, Adobe Creative Cloud Suite, GSuite, Canvas LMS) and other technology devices including all Audio-Visual Telephones, conferencing, and printing).

Experience with Linux, Shell Scripting, and relational database management systems (eg, MySQL, Oracle, DB2). Excellent communication and customer service skills are essential together with the will to collaborate and work effectively with teams associated with the College.

Resourcefulness and problem-solving aptitude. A team player with the ability to work calmly when under pressure. A current Working With Children Check before you commence work. Completed Child Safe Applicant Declaration before you commence work. You must advise the Principal prior to employment of any matter that would affect your employment or the reputation of the College.

Please include with your application cover letter addressing the selection criteria. A full Curriculum Vitae. Current Working with Children Check (if you have one). Contact details of two (2) professional referees.