IT Support Officer

at OUI Recruitment
Published August 28, 2023
Location Perth, Australia
Category Information Technology  
Job Type Full-time  
$75,000 – $85,000 per year


IT Support Officer OUI Recruitment location Perth. $75,000 – $85,000 per year.

Position overview Join a high-performing team, where you'll serve as the escalation point between the L1 and L2 teams, offering remote and onsite support. Enjoy the flashy, modern offices and collaborate with a group of genuinely lovely people. They are a supportive team and are equipped with the tools you need to excel, ensuring you have all the assistance necessary from day one. If you're seeking career progression, this could be the ideal role for you.

Perk study allowance. Genuine career progression. Relaxed working environment. Regular team events. Pathway to management. No demanding KPIs.

Key responsibilities advanced Troubleshooting Investigate and resolve escalated technical issues that cannot be addressed by Level 1 support. Collaboration Work closely with cross-functional teams, including developers, QA engineers, and product managers, to ensure timely issue resolution. Collaborate with Level 1 support engineers to share knowledge and best practices.

Documentation Create and maintain technical documentation, including troubleshooting guides, knowledge base articles, and resolution procedures. Escalation Management Identify issues that require further escalation to Level 3 support or other specialized teams.

Technical Expertise Stay updated on product releases, new technologies, and industry trends to maintain a high level of technical knowledge. Remote Assistance Provide remote guidance to customers and clients, walking them through complex troubleshooting steps and configurations. Project Assistance Assist the project team with large-scale projects.

Qualifications and requirements proven experience in a similar technical role. Proficiency in Microsoft applications (365, SharePoint, Exchange). Familiarity with cloud-based technologies (AWS, Azure). Knowledge of networks (switches, routers).

Experience with Windows Servers. Familiarity with VMware and Hyper-V. Familiarity with ConnectWise. Bonus points for experience with Firewalls. Certifications CompTIA A+, ITIL, CCNA, Microsoft Certs (Bonus points).

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organizations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

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