IT Support Officer

Location Bayside and South Eastern Suburbs, Australia
Date Posted November 16, 2019
Category Information Technology
Job Type Full-time
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IT Support Officer RSEA location Melbourne, Bayside and South Eastern Suburbs. Since our doors opened in 1993 as a road safety equipment hire business, we have been dedicated to providing our customers with the outstanding service that people have come to expect from RSEA. This commitment has seen us grow to become the largest independent safety business in Australia and the market leader in all things safety. We are proud of our reputation as "The Safety Experts". RSEA Safety has a national footprint of 53 Retail Superstores, 6 Distribution Centres, 6 Hire Depots, 12 Embroidery Facilities and an online store. We offer a comprehensive range of trusted brands like Bisley Workwear, Blundstone, CAT®, Steel Blue and Uvex. We also have in house design and development of custom uniforms, ELEVEN Workwear and Blue Rapta. The role reporting to the it manager and an integral member of the IT support team, this role provides helpdesk technical support across RSEA’s national footprint of retail stores, distribution centres, hire depots and head office support sites. This role will assist with all IT infrastructure enquiries, including hardware, network, and software installation and maintenance. Additionally providing technical support to our internal customers while ensuring security and integrity of all RSEA data. You will use your customer service capabilities and your technical capabilities to help your colleagues by troubleshooting, diagnosing, installing and configuring a variety of hardware and software. This role will give the successful candidate the opportunity to implement efficiencies across all divisions within our business and work within a friendly team environment. This role may be involved in group IT projects so an ability to be able to travel both locally and interstate may be required. The successful Candidate must have an it degree, the ability to provide excellent customer service, strong interpersonal skills, with the ability to build rapport easily with your peers and internal customers, 3 years minimum experience in a similar desktop support/service support role, an ability to multi-task with a flexible approach to different tasks, hands on experience with hardware support and connectivity troubleshooting, show a passion for technology, be a strong team player with a service-oriented attitude, strong research and problem solving abilities are required. Desirable skills preferred experience with windows, pc’s, comms, lan, wan, vpn and system admin, preferred experience in retail. If you believe this role is for you, send us your resume and a cover letter clearly outlining how your skills and experience suit the advertised position.