IT Support Engineer Marshall Day Acoustics location Melbourne, CBD and Inner Suburbs. Marshall Day Acoustics is an Australian leader in the provision of Acoustic and Vibration consultancy. Our head office is located in Melbourne, with further offices in Sydney, Adelaide, Perth and Hong Kong employing around 50 staff. We are a dynamic and culturally diverse company that offers a flexible and interesting work environment. An exciting opportunity exists to help with our growing IT needs for an experienced IT support engineer. About the role as an it support officer (level 2+), you will report to our it manager to provide first rate technical support for our company. You are experienced  you bring at least 3 years' experience supporting windows 10 clients, office 365, ms server 2008, AD and Exchange on premises.  You will also be maintaining some of our in-house software and will setup/troubleshoot IT hardware such as printers, telephones/tablets, desktops, and laptops.  VOIP, VMware & Synology experience would be an advantage but is not essential. A fixer you love to tinker and figure out how things work you readily take ownership of anything that plugs in.  We have a large amount of technical equipment that sometimes provides new challenges with the way it interfaces with our network.  You will be able to help figure things out when they go wrong. A communicator you communicate easily and are comfortable with collaborating with employees who have varying degrees of computer literacy, addressing their needs using your friendly manner. Adaptable you can quickly change course when priorities shift, or when new initiatives or concepts are introduced into your daily work. You will hold a tertiary qualification in it (eg computer science, software development, networking & hardware, business systems), have previous experience in a similar role, anticipate, identify, diagnose, and resolve reported issues in computer hardware and software such as laptops and pcs, as reported by employees, install and upgrade hardware and software, you will provide complete assistance while configuring hardware, software, and peripherals of the end user systems, provide general desktop support, project coordination, imaging/re-imaging of pcs, and laptops, autonomously and proactively resolve network related issues such as local area connection problems, network access, emails, internet, etc, provide assistance with the installation of peripherals (printers, scanners, etc.), cabling systems such as local area network cables, network interface cards, wired switches, etc, scope, plan, implement and evaluate projects specific to maintaining and enhancing our business it infrastructure, have proficiency in supporting microsoft server 2008 | office 365 | ad | voip, vmware & synology (advantage but not essential), help to gradually migrate our data into the cloud, have worked with synology or similar nas systems, be proficient in excel, experience with syrinx and microsoft power bi will be highly regarded.