IT Support Engineer Grinding Gear Games location Auckland.

We’re seeking a talented IT Support Engineer to join our team at our office in Auckland, New Zealand. Location On-site in Henderson, Auckland, New Zealand. Relocation assistance (for the right candidate, if needed). Full time position - 40 hours a week.

The position includes the following duties provide comprehensive technical support across all departments. Resolve hardware and software issues while maintaining high service levels. Manage user accounts, software deployment, and system configurations. Work with Systems Administration team on IT asset management.

Assist with basic server hardware support tasks. Create and maintain technical documentation and support procedures. Implement process improvements and support automation. Participate in hardware lifecycle management and procurement planning.

We are seeking someone with 2+ years of experience in desktop support or similar IT role. Strong knowledge of Windows desktop/server environments. Experience with software deployment and patch management. Experience supporting creative professionals in a fast-paced environment.

Excellent problem-solving and analytical skills. Strong communication abilities and customer service orientation. Knowledge of IT security best practices. Ability to identify and address technical needs independently, with a track record of implementing improvements without direct oversight.

Pluses experience supporting game development teams. Familiarity with game development tools (version control, game engines, 3D software). Linux experience. Experience with automation and scripting.