IT Support Engineer Prestige Inhome Care location Melbourne.

About us at Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

About the role are you a passionate IT graduate eager to jumpstart your career in a dynamic and supportive environment. Prestige Inhome Care is looking for a dedicated IT Support Engineer to provide L1/2 support to our internal staff. You'll gain hands-on experience with cutting-edge technology while delivering high-quality service to ensure smooth operations across our offices.

Key responsibilities include provide in-person and remote troubleshooting for internal staff on a wide range of IT issues for desktops, laptops, printers, mobiles, and tablets. Assist with setting up accounts and IT equipment for new hires and manage access to our cloud applications.

Help our Direct Care staff set up and troubleshoot our Carer/Mobility app. Handle IT Support tickets raised via phone, email, or our support portal, ensuring timely resolution or escalation as needed. Assist in maintaining and tracking IT infrastructure and computer assets.

Migrate staff computers to Intune/Defender for Endpoint and deploy the standard operating environment. Provide IT support for desktops, laptops, printers, mobiles, and tablets. Deliver excellent customer service and maintain a positive feedback rate of over 98%.

What we are looking for tech-Savvy Knowledge of Windows 10/11 desktop operating systems and Microsoft 365 tools like Entra ID, SharePoint, OneDrive, and Teams. Problem Solver Ability to troubleshoot and support a range of IT devices. PowerShell & SQL Experience Familiarity with PowerShell scripting and SQL queries is highly regarded.

Communication Strong communication skills and the ability to assist colleagues with varying levels of IT knowledge, both in-person and remotely. Positive Attitude A can-do mindset, customer-focused, and eager to learn new skills. Minimum Cert III in IT or equivalent on-the-job training.

What’s in it for you we are thrilled that Prestige Inhome Care has been recognised as one of the AFR BOSS Best Places to Work in 2024. This acknowledges our commitment to fostering a workplace where everyone feels supported and included.

From our dedicated carers to our passionate office staff, every team member plays an important role in delivering exceptional care and support to our clients and their families. This recognition from AFR reaffirms our belief that when employees feel valued and respected, they can truly thrive personally and professionally.

There are many other benefits of working at Prestige, including work Flexibility Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role. Work From AnywhereFor up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc). Your Birthday Off Take your birthday off each year because it should be celebrated. A Warm Welcome Experience a tailored onboarding with Personalised Induction Plans.

Grow and Learn Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave. Participate in regular development programs such as the Prestige Mentoring Program, the 6-month Team Leader Program, and Lunch and Learn sessions. Senior leaders can look forward to our Annual Leadership Retreat.

Give Back Access One paid Volunteer Day to make a meaningful impact in your community. Celebrate Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more. Support When You Need It Access our Employee Assistance Program (EAP) for confidential counselling and support.