IT Support and Systems Officer

at United Workers Union
Location Sydney, Australia
Date Posted March 1, 2020
Category Information Technology
Job Type Full-time


IT Support and Systems Officer United Workers Union location Sydney.

This role is based in Sydney, New South Wales servicing our Sydney, Parramatta and Canberra offices. You must have a positive attitude and a willingness to take on a diverse and challenging role. The ideal candidate will be required to assist end users through to the application of analytical skills to solve problems and produce great outcomes. You will be required to clearly and concisely communicate solutions across various communication mechanisms to various stakeholders.

About United Workers’ Union United Workers’ Union is a powerful member-led union whose sole purpose is to serve the collective interests of members in workplaces and communities by winning significant and long lasting gains.

The Union is driving change by growing union membership, developing leadership amongst our members, encouraging active member participation in the union, building and enforcing standards in our sectors, and campaigning both politically and in the community.

As a union with a proudly diverse membership, we are committed to equity and inclusion; and continuing to build a union that is truly representative of the workers we cover. We strive to ensure that every member’s voice can be heard and create opportunities for participation from members with diverse backgrounds in all activities/functions of the Union. We encourage applications from people of Aboriginal and Torres Strait Islander backgrounds and people from diverse cultural and linguistic backgrounds. The United Workers Union is proudly affiliated with the Australian Labor Party.

Key responsibilities and duties action technical support queries for United Workers Sydney, Parramatta and Canberra offices. Action national technical support queries and provide solutions. Contribute to a technical solutions database, create and maintain documentation. Proactively manage a helpdesk system.

Devices – applications deploy, configure and maintain Windows desktops, laptops, desktops and devices. Maintain printers and liaise with external providers for solutions when required. Maintain PBX phone system and l liaise with external providers for solutions when required. Provide support for Microsoft Office and baseline Union applications. Maintain and provide assistance in the use of Video Conference and Audio-Visual Systems.

Systems administration create and maintain accounts in Active Directory and other platforms. Administration within cloud collaboration platforms. Troubleshoot Active Directory DNS-DHCP issues. Troubleshooting networking and Wi-Fi issues. Monitoring of SAN Environment. Administration of VOIP/PABX Systems.

Installation and management of Hyper-V / virtual operating systems, services and applications. Create and maintain group policies. Maintain routine backups and troubleshoot issues. Maintain file and print services and troubleshoot issues. Contribute to IT projects and roll outs. The successful applicant will ensure that the Union’s values of equity, diversity and inclusion are upheld and promoted.

Key selection criteria Tertiary IT Qualification or Microsoft Certs and more than five years’ experience in a similar role. Demonstrated experience working within enterprise cloud, collaboration platforms. Demonstrated experience with a large Active Directory, DHCP, DNS environment. Demonstrated experience installation, configuration Hyper-V and VM Windows Server 2012-2016-2019.

Demonstrated experience with PBX and VOIP systems. Demonstrated Experience working with central Virus Systems.  Applied knowledge of application, OS deployment and group policies. Applied knowledge of WAN Environments, Firewalls, and Networking. Willingness to travel to other offices in Australia when required. Willingness to assist with the occasional weekend project roll out.

Desirable experience in Meraki Wi-Fi management. Experience working with Avaya PBX. Understanding of Sophos Virus Management.

To perform this job you will also be required to have or obtain and maintain a valid driver’s licence and right of Entry Permits.

The successful applicant will be expected to travel interstate on occasions salary commensurate with demonstrated skills and experience, 16% superannuation, 6 weeks annual leave with an additional 25% leave loading.


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