IT Support Analyst

at Hireup
Location Sydney, Australia
Date Posted October 18, 2019
Category Information Technology
Job Type Full-time
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IT Support Analyst Hireup location Sydney. Founded in early 2015 and based in Sydney, Hireup is a trusted online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it’s support with getting to work, catching a local footy game or taking the scenic route, Hireup gives people with disability the tools to live the most flexible, seamless and supported life possible. With over 100,000 registered users and support workers in communities all across Australia, Hireup is a national network of local supports. As a purpose-led organisation, we promote a culture defined by its humanity, curiosity and creativity, and allow this to infuse our services, product and people. At Hireup, we understand the important role technology, and specifically, digital product plays in connecting people. For our team, it’s not only about creating the most elegant, intuitive, accessible and powerful peer-to-peer platform in Australia, but to ensure we are building an efficient and lean model that maximises choice and control for both Australians living with disability and their support workers. The team is passionate about solving complex problems and love being able to see the direct impact these solutions have for the thousands of people in Hireup’s rapidly growing community. As an IT Support Analyst your primary focus will be to work with and support our rapidly growing team of roughly 200 employees based in Sydney (some remote), to ensure they have the right tools needed to achieve great outcomes for our community. The big picture join one of australia's fastest growing tech companies - winner of the 2018 impact challenge and 2017 Deloitte Tech Fast 50. Make meaningful social impact through your work whilst being a part of an innovative and fast moving cloud-first company with the potential to become leaders in the disability tech space. Be a key connection between the technology and operations teams helping to deliver a great employee experience through low friction technology enablement. Priorities - the work look after our numerous saas tools, subscriptions and vendor relationships including assessing new vendors and integrating services with Okta. Manage and provide support for all our devices - laptops, mobiles, tablets etc. Ensure optimal functioning of our AV equipment and provide support for team meetings and events hosted in our town hall space. Onboard new team members including ordering and configuring hardware, email setup, application provisioning, training and support. Understand and make recommendations on assistive technology for employees that require it, including setup and training where necessary. Manage and evolve our internal wired and wireless networks to provide convenient and secure access to all staff and visitors. Proactively look for ways to improve our IT setup while maintaining our cloud first approach - consolidate tooling and improve security. Printers - we still have some, and they need to work. Skills - the person be comfortable supporting os x, windows, ios and android, be a cloud native think gmail instead of exchange - think okta instead of active directory (however, not a deal breaker), knowledge and experience with single-sign-on systems - this includes understanding authentication and authorization flows, as well as troubleshooting, vendor management experience - we use plenty and you'll need to talk to most of them, a firm grasp of it security, at all layers - from network security to secure data transmission, be able to write scripts to automate your work - any language will do, as a cloud first company, we run a basic local network but basic networking and wireless knowledge is needed - something like a network+ certification would be helpful, collaborative and service oriented mindset, strong connection to, or interest in building an understanding of the australian disability sector and community, approach work with high-energy, drive and internal motivation, exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity. What you’ll get from us the chance to be part of a meaningful challenge and witness the positive social impact of your work flexible working arrangements, five days paid study leave (after probation), four days wellbeing leave (after probation), exciting and challenging projects that will push your skills and provide ample opportunity for personal and professional growth, an open culture that thrives on new initiatives and ideas, your choice of laptop and tools to get the job done.