Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

HUGO BOSS is one of the leading premium fashion and lifestyle companies with around 19,000 employees worldwide. As one of the largest central departments at HUGO BOSS, the IT department is the key service provider and partner in the introduction and provision of innovative technologies. In this role, you will have the opportunity to contribute your expertise to projects along the entire value chain. We share the common goal of exploring new paths together in order to create something extraordinary. Join our team and shape your own future at HUGO BOSS!

What you can expect:

Reporting into the Finance Manager, this is an existing role for the Australian market based in our SEAPAC support office in Cremorne. Fundamentally this role is responsible for managing the IT service desk, providing timely and appropriate support for IT issues for HUGO BOSS locations and employees across Australia and assisting with store retail IT project rollouts. Occasional weekend standby support is required. Key responsibilities include:

Managing the IT Service Desk function for HUGO BOSS Australia in line with the IT Service Level Agreement (SLA) and IT Security & Data Protection policies
Providing timely and appropriate IT support for IT issues to HUGO BOSS Australia
Effective and timely support of retail IT projects and key IT initiatives
The management of IT equipment in retail and office environment for HUGO BOSS Australia
Setup, configuration, monitoring and troubleshooting of end-user relevant IT equipment in office and retail environment.
Preparation of IT guidelines and manuals for end-user.
User Account management (User Administration & New User Authorisations).
Monitoring IT systems, server & network infrastructure and escalation of incident cases following Global IT Service Desk procedures and processes
Providing relevant and effective coaching and training of IT processes & systems (hardware use / systems use etc) to stakeholders
Revising, devising and executing IT policy and procedure
Participate and co-ordinate tasks, activities and feedback sessions, with Headquarters in Germany and our Shared Service IT Centre in Hong Kong

Your profile:

Results driven
Demonstrable effective time management skills
Addresses issues quickly, ensuring minimal impact to the business
Previous experience in a customer focused, service desk role
Appropriate tertiary qualifications in IT discipline
Good understanding of server administration and maintenance
Good IT technical skill is essential
Good communication and problem solving skills

Your benefits:

Flexible working arrangements
Annual clothing allowance
Additional birthday leave
Up to 50% off our premium product range
Employee Referral Program where you can earn up to $2,000 per person you refer
Access to our Employee Assistance Program

Fashion is a form of self-expression. With our products, we want to inspire individuality and encourage everyone to be their authentic selves. HUGO BOSS is a global company with our employees representative of the world at large. We believe in a diverse and inclusive workforce, and are committed to equal employment opportunity regardless of, but not limited to, age, citizenship, disability, gender identity or expression, national origin, ethnicity, ancestry, religion, sex, marital status, or sexual orientation.
Shortlisted applicants may be required to undertake a national police history check.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.