IT Service Desk Technician

at MSP Blueshift
Location Melbourne, Australia
Date Posted May 21, 2020
Category Information Technology
Job Type Full-time
Salary $50,000

Description

IT Service Desk Technician MSP Blueshift location Melbourne. Salary $50,000.

MSP Blueshift provides IT managed services with a high level of IT security to small and medium businesses mostly in the Melbourne area. We are highly systemised and use some of the best tools available.

What will be required of you answer inbound support calls. Triage support tickets. Provide 1st level IT support to clients remotely. Setup new computers to be sent out to clients. Be part of the after-hours emergency support roster.

What is needed to do the job good phone manner and communication skills. Experience with supporting windows desktops, email, O365 and printers would be beneficial, but we will provide some training. Reliability is critical.  Troubleshooting abilities and perseverance. Team skills, to work with and communicate with other members. Enthusiasm to improve your level of skills.

You will be able to work with minimum supervision. Be proactive in addressing support issues, willing to go that extra mile when required and have great customer service skills.

 

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