IT Service Desk Analyst

at Acumentis
Published August 29, 2023
Location Sydney, Australia
Category Information Technology  
Job Type Full-time  
$55K - $75K inc


IT Service Desk Analyst Acumentis location Sydney. Annual Salary $55K - $75K inc. Super.

Acumentis is Australia’s only independent property valuation and advisory services firm listed on the Australian Stock Exchange. Acumentis is a highly respected company providing a diverse range of valuation services with more than 300 team members in over 40 regional and metropolitan locations across Australia.

From Northern Queensland to Southwest Western Australia, we value Australia like no other. We take pride in developing and supporting our staff into highly skilled and well-regarded professionals by providing mentoring and development pathways across all areas of our business.

We are seeking an enthusiastic and motivated team player with 6 – 12 months experience who is excited to learn and exceed their expectations. The successful applicant will receive suited training and support to be able to thrive in this role.

Responsibilities include but are not limited to act as the primary point of contact from staff regarding IT issues, queries and requests. Level 1 & Level 2 support. Troubleshoot network, VOIP and infrastructure issues and liaise with suppliers.

Escalate unresolved/critical matters within the Acumentis IT Team and escalate to third party support teams where applicable. Record all issues raised via phone/email/web in the Service Desk System (Zendesk). Take ownership of user problems and follow up the status to completion and communicate progress.

Maintain a high degree of customer service for support queries and adhere to Service Management Principles and SLA's. Publishing and maintaining Knowledge Base articles for staff and IT documentation. Contribute to and participate in current and future IT Projects. Provide Level 1 and Level 2 application support for our core ERP system.

You'll be a great fit for us if you have 6 – 12 months’ experience in a similar role or have finished your studies and are looking for your first IT role. Tertiary or Industry Certification (highly desired but not essential). Superb customer service skills. Excellent communications both written and verbal.

Strong knowledge of Microsoft OS's with emphasis on Windows 10/11, Windows Server. Office365 Web Management console and PowerShell experience. Experience troubleshooting Citrix environments. VM server farm and session management, Citrix Published Applications Deployment, Windows Profile troubleshooting. Exceptional ability to create and maintain working relationships with clients and colleagues.

We can offer the successful applicant a truly single company network with strong team culture and one way of doing business. A supportive team environment with training and support from respected team members. An open and welcoming office environment.

A permanent full-time position paid fortnightly. A day off for your birthday, as well as leave to further your studies or volunteer. Novated lease and salary sacrifice programs to make your money go further. A proactive approach to employee well-being, with employee assistance programs, flu vaccination reimbursed and mental health first aid programs. Share purchase plan.

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