IT Officer CRUX Management Services location Melbourne. $65,000 to $70,000 plus super.

About Us CRUX Management Services (CRUX) provide people, compliance and corporate services to our stakeholders across multiple business units and departments. We are seeking two dedicated IT Officers to support our help desk function and ensure seamless IT operations throughout our organisation.

Job summary as an IT Officer, you will be responsible for providing technical support and assistance to our diverse user base. You will play a key role in troubleshooting and resolving IT issues, maintaining our IT infrastructure, and ensuring the smooth operation of our help desk services across multiple business units and departments.

Key Responsibilities help Desk Support provide first-level technical support to end-users via phone, email, and in-person. Troubleshoot and resolve hardware, software, and network issues promptly and efficiently. Escalate complex issues to higher-level support when necessary and ensure follow-through until resolution.

IT Infrastructure management assist in the installation, configuration, and maintenance of IT equipment, including computers, printers, and network devices. Monitor and maintain system performance, ensuring uptime and availability. Perform regular updates to ensure systems are secure and up-to-date.

User Training and documentation develop and provide training to end-users on IT best practices and the use of software and hardware. Create and maintain comprehensive documentation for IT processes, FAQs, and troubleshooting guides.

Collaboration and communication work closely with various departments and business units to understand their IT needs and provide appropriate support. Communicate effectively with stakeholders to keep them informed of issue status and resolution timelines.

Qualifications Certificate IV or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience. Demonstrated experience in a help desk or IT support role. Strong knowledge of Microsoft Office Suite, Sharepoint, Active Directory & other cloud-based applications.

Familiarity with network troubleshooting and basic networking concepts. Excellent problem-solving and communication skills. Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Customer-focused attitude with a commitment to providing high-quality support. Eligibility to apply for or currently hold Working with Children Blue Card.

What We offer opportunities for career advancement and professional development. A supportive and collaborative work environment. The chance to work with a diverse range of businesses and departments.