IT Helpdesk Support S and you location Sydney. $47.45/hr + super.

Position IT Helpdesk Support, Length of Assignment 3 months , Pay rate $47.45/hr + super , Location The Rocks, NSW, Days and Hours Full time hours - Monday to Friday. 8.30AM to 5PM. WFH on Fridays. Start date:  Immediately.

Job Brief/overview our client is seeking an experienced IT Helpdesk Support to join the team for a three-month temp assignment, to start immediately. The client has a small IT team consisting of two people (this person and the IT manager).

Candidate Experience and duties basic Cloud directory experience in a work environment (pref JumpCloud). Create; delete; lookup; manage users. Basic experience with a cloud productivity platform (pref. Google Workspace). User creation, management and administration.

Support successful use of available tools and resources. Experience with supporting recent MacOS & Windows machines in a work environment. Software and system troubleshooting across both MacOS & Windows devices. Set up users with new or replacement machines across MacOS and Windows.

Experience with a cloud syncing service/software in a work environment (pref. DropBox). User and machine setup; support and troubleshooting. Experience in a helpdesk environment. Experienced in addressing and resolving Level 1 and Level 2 issues and requests in an IT support environment.

Configure specialist environments for technical staff (using existing standards and procedures). Experience setting up and troubleshooting corporate AV environments (including access to networks and infrastructure, use of corporate AV tools and rooms) Experience providing remote support via software (pref. TeamViewer). Experience in an non-integrated/heterogeneous environment.