IT Helpdesk Operator Wurth location Melbourne. Company Portrait A Global Perspective. The Wurth Group is a world market leader in the trade of assembly and fastening material. The Wurth Group consists of over 400 companies in more than 80 countries and has over 77,000 employees worldwide. According to the preliminary annual financial statement, the Wurth Group generated sales of EUR 13.6 billion in 2018. About Wurth Australia Wurth Australia has been supplying assembly products within the automotive, construction and engineering industries for over 35 years. We have approximately 590 employees servicing over 50,000 customers and selling our wide range of uniquely branded workshop supplies. Join the Wurth Team we currently have an exciting opportunity for a IT Service Desk operator to provide helpdesk support to the Wurth Australia Sales force and internal staff based in Dandenong South. Reporting to the IT Service Desk Team Leader, your key responsibilities will include providing prompt response and resolution to all support calls ensuring a great end user experience, logging, addressing and resolving all incidents, service requests, changes, problems and projects, acting as a first point of contact to all internal and external staff on it issues, meeting and exceeding our sla's for answering phone calls, classifying and resolving requests, creating and cultivating a positive customer experience, escalating and communicating promptly on progress and helping customers with a professional attitude, helping manage the deployment, configuration and security of desktop and mobile devices i.e laptops, iphones, ipads and other peripheral devices, ongoing administration and maintenance of system accounts in active directory, wurth crm, sap, asset database and ms exchange during the staff creation and transfers process and procedures, documenting it processes and procedures i.e how-to guides, troubleshooting documentation, daily/monthly procedures etc, be available to work between the hours of 7am and 8pm on a rotating roster basis. Key to your success will be you create and cultivate a creative and fun work environment, you love solving problems with a positive and optimistic approach, you love learning and growing, wanting to exceed expectations and deliver results, you have a passion for it and technology, you have a relevant it qualification, certification or industry experience (highly regarded).