IT CRM Support Officer

at ABBTF Ltd
Location Melbourne, Australia
Date Posted February 18, 2020
Category Information Technology
Job Type Full-time
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IT CRM Support Officer ABBTF Ltd location Melbourne.

Based in Melbourne. Support the CRM system and processes. Work with an industry that drives economic growth and delivers training, vocational and awareness programs resulting in the potential for trade employment. National organisation undergoing growth, structural and cultural change.

Australian Brick & Blocklaying Training Foundation Ltd (ABBTF) and Become a Bricklayer represents clay brick and concrete masonry manufacturers and was created to address the critical shortage of skilled bricklayers. ABBTF is a non-for-profit charitable organisation, we are funded by a small training contribution on the sale of clay bricks and concrete masonry and a matching contribution from participating clay brick and concrete block manufacturers.

The long-term health of the construction industry is an important driver of economic growth and employment and requires a well-trained and engaged workforce.  Currently there is a skill shortage of qualified brick and blocklayers, which needs to be addressed by increasing the numbers of appropriate people taking on apprenticeships, and by increasing the skills of those already in the trade.

Our main goal is to help support young Australians build a career in the building and construction industry starting with an apprenticeship in brick and blocklaying. We aim to be the catalyst for recruiting the next generation of brick and blocklayers by providing a collaborative grassroots approach to construction workforce with a key focus on attraction, preparation, placement and retention.

This is achieved by providing a number of support services and resources for both apprentices and employers, as well as educating students, teachers, career advisors and parents of the different career pathway options and opportunities that exist with a trade qualification.

Training is central to achieving the above and ABBTF is an organisation with secure funding that also works extensively with brick and block manufacturers, Government, TAFE’s, RTO’s and other industry stakeholders to achieve the above. The IT/CRM Support Officer is responsible for developing and implementing the processes and changes that enable the organisation to deliver on outcomes with the Creatio (formerly BPMonline) CRM system.

Key elements of the role include

Provide technical assistance and support for incoming queries and issues related to the CRM. Respond to queries either in person or over the phone. Install and modify CRM related software and addons. Maintain the CRM. Setting up accounts. Developing and Testing new workflows and processes. Training staff in system use. Management of the vendor, Creatio. This is a hands-on role available part-time, 24 hours per week. We are flexible on days.

You have the educational qualifications to effectively support ongoing management of the CRM.  You have worked directly with CRM systems (ideally Creatio). Your work experience to date will enable you to work autonomously and communicate effectively with our CRM vendor Creatio.  Having supported CRM systems in the past, you are a team player and have the verbal and written skills to develop and support ongoing training for ABBTF employees.