About the Team
Australia is the hub for the APAC region at Miro with 70 employees across the region based in Sydney, Melbourne and Singapore.

Our Sydney hub is a cross-functional team of GTM specialists at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and transformation through visual collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint.

About the Role
We're looking for a hands-on, proactive IT Administrator to join our global IT team in Sydney. You’ll be the first and second line of support for our Sydney-based employees, helping them stay productive and secure by providing excellent IT support and maintaining the systems that power Miro.

As part of a Mac-only environment, you’ll troubleshoot technical issues, manage hardware and SaaS access, own the IT onboarding and offboarding experience, and support internal events and office IT equipment. This role is ideal for someone who thrives in a fast-paced, dynamic setting and takes pride in being a dependable, people-focused IT partner.
What you’ll do
Act as the first and second line of IT support, handling both walk-up issues and tickets submitted via our service desk platform (Jira)
Provide on-site support for our Sydney office, including setup and troubleshooting of hardware (primarily Mac devices), A/V systems, and office peripherals (e.g., printers)
Support SaaS applications (e.g., Google Workspace, Slack, Zoom, Atlassian, Miro, 1Password), including account provisioning and de-provisioning via Okta
Assist with MDM (Jamf) administration and IAM processes to ensure secure and compliant access control
Provide basic networking troubleshooting, including Wi-Fi, and VPN connectivity
Collaborate with global IT teams to maintain accurate IT Asset Management (ITAM) records and improve support processes
Support internal events by assisting with A/V setup (Google Meet, Zoom), livestreams, and hybrid meeting equipment
Tech stack you’ll work with
Operating Systems: macOS (Mac-only environment), select Windows devices
SaaS & Collaboration Tools: Google Workspace, Slack, Zoom, Google Meet, Atlassian, Miro
IAM & Security: Okta, 1Password
Ticketing & Documentation: Jira, Confluence
Device Management: Jamf (MDM)
What you’ll need
4-6 years of experience in IT Support / IT Administration or a similar role
Experience supporting macOS devices in a professional, enterprise-grade environment
Strong knowledge of SaaS applications, user management, and provisioning
Familiarity with IAM/SSO, MDM, and IT asset management practices
Confident troubleshooting networking issues at the end-user level
Excellent written and verbal communication skills in English
What's in it for you
Competitive equity package
Private health insurance program
Salary continuance insurance and Life insurance coverage
Free lunches on in-hub days with fully stocked snacks and drinks
Wellbeing benefit and WFH equipment allowance
Annual learning and development allowance to grow your skills and career
Opportunity to work for a globally diverse team
About Miro
Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 90M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,600 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!