Inbound Customer Service Consultants

at Weploy
Location Sydney, Australia
Date Posted March 23, 2020
Category Customer Service
Job Type Part-time
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Salary $25 - $29.99 per hour


Inbound Customer Service Consultants Weploy location Sydney. Salary $25 - $29.99 per hour.

Our client(s) As we partner with some of the world’s largest Insurance & Financial Services organisations, we are always looking for Call Centre representatives to help support our client's operations throughout the year. In the midst of the COVID19 health crisis, there is a surge in calls from our Client's customers.

Given the nature of this health crisis, among regulatory legislative changes and unforeseen circumstances such as natural disasters; our clients are consistently hiring urgently. As such, we are increasing our monthly intake of applicants to join our platform. Upcoming job assignments vary between 2 months to 6 months FT (some weekends and overtimes may be included), with potential for ongoing or permanent positions for the right representative(s).

What is Weploy For Customer Service specialists, Weploy is an on-demand-staffing platform that connects ‘Weployees’ to a variety of Customer Service roles across NSW (& VIC) predominantly within Insurance & Superannuation industries.

What is a ‘Weployee’ As a ‘Weployee’ (casual employee), you join our community of talented, pre-vetted staff. You'll have access to a variety of Customer Service job assignments (temporary contracts) at your fingertips. These full time (FT) job offers are automatically matched and sent directly to you via our mobile app (iOS & Android).

We will support you throughout your journey as a Weployee and within all your job assignments. Customer Service roles include Inbound and Outbound roles within our client’s Contact Centres.

The role(s) you’ll be part of a highly qualified Contact Centre team(s) of up 50 consultants or more.  Managing inbound calls to help customers discuss their enquiries, policies, claims, and complaints. Discussing annual renewal options or policy changes. Upholding a high level of customer satisfaction and focus. Providing customer feedback and insight the company. Various office administration tasks.

About you available for immediate start(s) is a must. Full time availability and commitment to job assignments. Have 1-2 years Contact Centre experience (Insurance and Financial Services highly regarded). Previous experience working within a fast paced environment either taking or making high volume calls.

Customer Service orientated with excellent communication skills both written and verbally. Lifetime learner – you take every opportunity to learn and gain new knowledge and skills. Problem solver – you embrace challenges enthusiastically understanding caller’s needs and being able to deliver professional and relevant solutions. RG146 certified (highly regarded). Please note that we move fast with our process, which includes a phone/video interview; online (psychometric) assessments; police and relevant work rights checks.