Inbound Call Centre Operator

at Australian Personnel Solutions
Location Melbourne, Australia
Date Posted November 24, 2020
Category Customer Service
Job Type Part-time
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Salary $28.37 per hour


Inbound Call Centre Operator Australian Personnel Solutions location Melbourne. Salary $28.37 per hour.

APS have partnered with an experienced provider of electronic and white good products to assist them in finding the best of the best in the customer service game. We are seeking multiple individuals who thrive in a busy and fast paced environment to join the team in Knoxfield. Successful applicants will need to determine customers needs, record information and provide solutions.

This role requires staff to be available for an ongoing casual role Monday to Friday for 38 hours a week between 8.30am - 7.00pm on a set roster. Current hours at 9am - 5pm due to Covid.

About the role full training is provided in class room style environment (social distancing rules will be applied). You'll be welcomed by a friendly team with a positive work culture. No two days will ever be the same.

Opportunities for career growth. What you need to succeed. Inbound Call Centre experience (+2 years preference). Tech background (highly desirable). Experience handling enquiries over the phone and via email. Ability to manage a large amount of inbound calls with a focus to deliver customer needs. Fantastic work ethic. Intermediate computer skills. Strong written and verbal skills. Accurately record information while liaising over the phone with customers.