Housing Officer Empire Group location Brisbane. $46.27 per hour + superannuation.

A03 Housing Officer, QLD State Government, $46.27 + super per hour, ASAP Start. Capalaba. Great opportunity to join this close knit team in a Housing Service Centre, where your role will be initially to provide strong administration support as well as applicant, tenancy and property management services and advice to customers with complex needs.

The role data entry, processing of invoices, corporate credit card reconciliation and record keeping for purchasing. Coordination of temporary accommodation forvulnerable clients. Respond to diverse customers experiencing complex and challenging housing via the telephone and face to face and undertake customer interviews.

Make referrals to support service agencies. Assess new social housing and private housing assistance applications from customers. Maintain accurate customer and property records using the Microsoft Suite and internal IT systems with a high level of accuracy. Manage tenancy arrangements, allocations, changes of tenancy and vacancies and liaise with other housing providers ensuring departmental compliance.

You the successful candidate will have excellent communication skills with strong empathy and have previously worked in a customer facing role. You will be able to demonstrate the following proven strong Administration skills. Proficient in Microsoft Suite and ability to learn additional IT systems quickly.

Proven customer service experience (telephone and face to face). High attention to detail and able to work independently. High confidentiality, empathy and resilience to deal with people in distress. Able to work under pressure in a fast-paced environment. Excellent communication skills. A National Criminal History check will be required before placement. Drivers License.