Housing Officer Housing Choices Australia location Melbourne.

Join us and share our Vision All people affordably housed in neighborhoods that support life opportunities. Housing Choices Australia (Housing Choices) is a leading and rapidly growing national not-for-profit housing provider. Our goal is to ensure that people are housed in inclusive communities and to create homes that encourage a sense of belonging. We own or manage more than 7,000 homes across Victoria, Tasmania, South Australia, NSW and WA. We provide a culture that supports individuals to be their best with opportunities for personal and career development. We are committed to cultivating an equal, diverse and inclusive environment for all our staff, residents and stakeholders.

The opportunity we are looking a value driven individual who has experience and is passionate about Community Housing.  This is a newly created opportunity that would best suit someone who is wanting to progress their career to the next level. Reporting to the Housing Services Team Leader, the Housing Officer – Allocations plays a critical role within the Client Services Hub.

Working closely with housing and property services teams you will be supporting and guiding the management and coordination of vacancies and allocation activities. The role is also responsible in supporting the team with various administrative tasks related to rent reviews, initial assessment and planning, reception duties and other administrative tasks as required by the business.

About you experience in a customer service role. Conceptual, analytical and problem-solving skills. Experience with the Victorian Housing Register and HiiP. Experience in producing meaningful and well-presented reports. Sound knowledge of working within the community housing sector. Proficient with Microsoft Office Suite.

Ability to display sensitivity, discretion and diplomacy in interaction with others. Well-developed written, oral communication and relationship management skills. Ability to adapt to changing environments and requirements including an ability to support others through the change process. High attention to detail.

Desirable experience in dealing with complex customer needs. Previous administrative / reception experience. Experience using a housing management software. Knowledge of the income support system for people on very low incomes.

What we offer in return income protection. 14 weeks paid parental leave. A day off on your birthday. Flexible working arrangements. Salary Packaging for living expenses, meal and entertainment expenses.

Please note that it is a requirement of this position that the post holder has OR obtains the following National Police check. Current Working with Children Check (VIC). Agreed to comply with Child Safe Environments policies and procedures. Current driver’s license and willingness to travel across Housing Choices’ sites as required.