Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre.

The hotel has 120 guest rooms, a large newly refurbished restaurant and Cafe and small conference room.

Job Description

We are seeking an energetic and enthusiastic Casual Hotel All-Rounder to work across our Front Office & Food & Beverage operations to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

What will you be doing?

Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Shifts in Food & Beverage & Front Desk
Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to making coffees and snacks in the cafe, preparing and delivering food and maintaining guest accounts
Provide passionate, knowledgeable and friendly service to external and internal guests at all times
Assisting our guests at our new self check in kiosks
Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Qualifications

Your Skills and experience include:

Previous customer service experience, preferably in a Hotel environment
Strong knowledge of computer systems including Microsoft Office and preferably in Opera
The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
Strong communication skills and pride in personal presentation
Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest
A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay
Must have valid RSA (Responsible Service of Alcohol) or willingness to obtain one before starting
Availability to work across a 7-day rotating roster including mornings, afternoons, evenings and weekends

Additional Information

What’s in it for you

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!