Helpdesk Technician The King David School location Melbourne. $76,000 – $86,000 per year.

The King David School in Armadale, Victoria, requires an ICT Helpdesk Technician to provide support to staff and students across all campuses.  This is a full-time position commencing as soon as possible.

Main duties working within the ICT Department, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.

The technician will deal mainly with desktop and application support within a Microsoft Active Directory environment, performing a broad range of Level 1-2 support across many technologies. They will also install and configure Servers, Networking, and other IT equipment.

Requirements working knowledge of Microsoft Windows 10, including administrative functions. Working knowledge of OS X and Apple iOS. Working knowledge of Windows Server 2016/2019, VMware, ESXi. Working knowledge of Active Directory.

Sufficient understanding of networking, TCP/IP, and wireless infrastructure. Attention to detail. Demonstrated ability to work with families, children and educators with diverse needs and/or backgrounds in a culturally safe and competent manner . Knowledge of developing trends in ICT.

Sufficient understanding of networking, TCP/IP, and wireless infrastructure. Excellent problem-solving and analytical skills with the ability to take ownership of delivering support to issues from end to end, prioritizing and escalating where required.

Excellent written and spoken English and good telephone manner. Excellent planning and organization strategies. Must have the ability to prioritize work requests to ensure time is utilized effectively. Ability to work independently. Working With Children Check.

Desired skills the following experience would be highly regarded but is not essential. ICT qualification highly desirable. Minimum 2 years’ experience working in a school or closely related occupation. Experience working with Synergetic Management System.

Experience working with MSSQL/MySQL. Experience working with Google Apps. Working knowledge of VMWare ESXi. Salary Range $76,000 - $86,000.