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Position Summary

Performs hearing exams, takes ear impression, makes recommendations and orders merchandise. Programs, fits, and adjusts hearing aids for members. Processes sales. Oversees Non-Licensed Hearing Aid Attendants and other clinical staff. Maintains customer computer files. Follows proper safety and security procedures and standards. Provides a high level of member service.

Job Duties/Essential Functions

Schedules, develops, counsels, and directs department personnel
Makes recommendations for hiring, promotion, and termination to warehouse manager
Drafts and participates in presentation of employee performance evaluations
Reviews and approves area timecards as appropriate
Reviews department sales, budget, and productivity figures
Develops and implements sales plan.
Observes employee performance to ensure proper department procedures and standards are followed
Coordinates proper equipment maintenance, repairs, or replacement
Approves and submits orders for equipment, product, and supplies
Meets with members and conducts routine tests with audiometer
Examines ear, referring to a physician when appropriate
Makes recommendations for hearing aids
Makes ear moulds
Sends paperwork and ear moulds to manufacturer
Programs and fits hearing aids to members
Assists with any adjustments, questions or problems
Answers questions and problems regarding prescriptions, merchandise or services and responds to member concerns
Oversees Non-Licensed Hearing Aid Attendants and other clinical staff
Maintains a computerised file for each member
Receives accurate payment for merchandise: makes change and processes credit/debit charges according to proper departmental procedures for paperwork and the performance of duties
Exercises discretion and confidentiality with all patient information
Follows proper Hearing Aid Centre and general safety and security procedures and standards
Assists in other departments of the warehouse as necessary
Provides a high level of customer service to members, employees, and suppliers
Ability to operate vehicles, equipment or machinery

Phone, copier, cash register, private vehicle, hand-held scanner, computer, hearing aid vacuum and ultrasonic cleaner, audiometer, bench grinder, dremel, Hearing Aid, Otoscope, rubbish compactor, cardboard baler
Qualifications (Costco-specific or industry specific skills that candidates should possess)

Education/Training:

Master’s Degree in Audiology or Audiometrist qualifications
Licenses/Certifications:

Qualified Practitioner Audiology Australia, Australian College of Audiology, or Hearing Aid Audiology Society of Australia
Experience/Skills:

Appropriate Audiology or comparable experience
Management experience
Proven written and verbal communication skills
Other specific requirements

Australian College of Audiology Member
Audiology Australia Member
Hearing Aid Audiology Society of Australia Member
Satisfactory Criminal Record Check
* If successful, you will be required to undertake role & department specific training within specified timeframes

Professional confidentiality is assured for all applications received. - No agency referrals at this time thank you.