Health Systems IT Support Black Dog Institute location Sydney, CBD, Inner West & Eastern Suburbs. About the Institute the black dog institute is a medical research institute and a global leader in translational mental health research. We harness the latest technology and other tools to quickly turn our world-class research findings into clinical services, education and e-health products that improve the lives of people with mental illness and the wider community. We pride ourselves on translating our own world leading Workplace Mental Health research into an award-winning culture that encompasses a holistic view of wellbeing. We aim to create a positive, mentally healthy workplace that recognises the importance of meaningful work, balanced lifestyles, psychological well-being and continual learning whilst being guided by our core values - Collaboration, Compassion, Excellence, Innovation and Respect. We offer competitive salaries, salary packaging, commitment to learning and development, flexible working hours and work-life balance, generous parental leave policy, pet friendly office, social and team events. About the role the black dog institute has developed an online stepped-care service ‘StepCare’ that is informed by international guidelines and designed to fully integrate into the Australian primary health care system.  It provides a structured screening program and an algorithm-based approach to directing patients with identified risk to a number of interventions tailored to case-by-case severity. All patients attending their general practice for a GP appointment are invited to complete a very brief screening survey on a mobile tablet in the waiting room. The screening is designed to identify mild, moderate and severe levels of anxiety, depression and/or alcohol use. Immediate feedback is provided to the patient on the mobile tablet and evidenced-based stepped care recommendations in line with symptom severity are sent to the GP’s software in real time via a secure messaging service. Sample verbal scripts are also provided to GPs to assist with an assessment of the patient during the consultation and development of a Mental Health Treatment Plan (if appropriate). Patients complete fortnightly online monitoring, and immediate feedback is sent online to patients and alerting the GP to inform review and stepping up as required. GPs are able to monitor if patients are adhering to recommendations and whether their symptoms have improved or remitted. All treatments recommended in the service are evidenced-based and have demonstrated efficacy in reducing symptoms of anxiety and/or depression. GPs remain the care manager for all their patients. StepCare communicates with GP software via secure messaging. StepCare currently supports Medical Director and Best practice GP software as well as Health Link and Medical Objects for secure messaging.  This role would support other Black Dog Institute research projects that utilise web and mobile technologies. This role would also test the products utilised in these projects. Key responsibilities provide support of black dog institute projects including stepcare, testing of the stepcare platform, testing of it products used in black dog institute projects, creating and maintaining project documentation, troubleshoot secure messaging issues, support integration of stepcare with electronic medical records systems (emrs), managing, monitoring and updating support tickets, maintenance of site details required by the stepcare platform, deploy stepcare production updates,provide backup support for stepcare server infrastructure and infrastructure hosting other products developed by black dog institute, liaise with unsw it to troubleshoot infrastructure and network issues, liaise with external partner’s it to troubleshoot platform issues, assist with stepcare reporting requirements, troubleshooting, diagnosis and rectification of customer faults for the stepcare platform and other products developed by the black dog institute. Selection criteria minimum of three – five years’ experience in it support, minimum two years supporting gp practices or other health settings, qualifications in it support or equivalent, knowledge of electronic medical records (emrs) including best practice and medical director, experience testing in-house custom web applications and integration with third party applications (electronic medical records (emrs)), excellent oral and written english language skills, effective communication skills with the ability to guide practice it staff on setup and troubleshooting, high level interpersonal skills with the ability to work proactively and independently, demonstrated skills in time management and problem-solving, ability to provide excellent customer service for both internal and external users.