Guest Experience Consultant

at Toyota Dealership
Location South West & M5 Corridor, Australia
Date Posted September 21, 2019
Category Other
Job Type Full-time
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Salary Market Competitive


Guest Experience Consultant Toyota Dealership location Sydney, South West & M5 Corridor. About the business and the role clintons Toyota has been recognised as the first New South Wales Kaizen Lighthouse Dealer and prides itself on encouraging personal development and growth as well as continuous improvement. As a well-respected dealer since 1945, the name Clintons has developed a strong relationship with the Macarthur community and maintains the names' integrity as we broaden our Clintons Toyota network. Clintons Toyota recognises the success of the business comes from the people who work behind it. Clintons Toyota is recognised as a workplace of choice with frequent team building social events, as well as department rewards for positive behaviour. For this, the right candidate will be joining a close and supportive team that is customer service driven. Job tasks and responsibilities the ideal candidate will receive specialised training both through internal and external sources to ensure growth and development working alongside an experienced Guest Experience Manager and team.  A high level of professionalism and presentation is a must. Your day to day responsibilities will include, but not limited to answering phones in a very busy multi franchised call centre, mail sorting, recording data and service reminders. Skills and experience the ideal candidate will meet the following criteria exceptional communication skills, a strong work ethic, self-motivated and well disciplined, high focus on customer service, create and confirm online service bookings, facilitating conflict resolution by acting as a liaison between customers and internal departments, being proactive in facilitating customer satisfaction within the dealership, contact customers through crm call list, receive inbound calls and assist customers with all enquires where possible and refer to relevant departments when required, general admin work as required.