Frontline Telephonist, Telephone Exchange

at Counties Manukau Health
Published March 24, 2024
Location Manukau, New Zealand
Category Admin and Clerical  
Job Type Full-time  
commitment to providing exceptional customer service
You will need to be a motivated team player
excellent communication to all our inbound callers
57,188 - 62,213


Calling all Telephone Superstars!

The Telephone Services team is responsible for providing 24 hour support to Counties Manukau Health and handles over 1.5 million calls per year.

Based at Middlemore Hospital and within a supportive, close knit team you need to understand the importance of being the first point of contact ensuring all inbound calls and requests are taken care of professionally and in a timely manner. You will need to bring exceptional interpersonal skills, high levels of empathy and a willingness to go that extra mile.

We currently have a full time position available working 40 hours a week Monday to Sunday rostered shifts.

You will need to be a motivated team player with a commitment to providing exceptional customer service and excellent communication to all our inbound callers. If you have what it takes and you're familiar with the operation of large PABX systems and have proven experience with the use of large busy Switchboards, then we would love to hear from you!

The salary range is dependent on skills and experience and will be paid in line with the National Administration Collective agreement, which is between $57,188 to $62,213.

To review the position description, please "click here". If this sounds like you, apply online now!

Position Number: CMH202413254

Closing Date: 28th March 2024

At Counties Manukau Health people and their lives matter to us. We are a values based and inclusive organisation that is committed to delivering the best health outcomes for our community. To help us achieve this we need a workforce that reflects the population we serve. We strongly encourage applications from all backgrounds who share our values and have a passion to work in our community and would greatly value seeing applicants from our Maaori and Pacific communities. We are also committed to our Disability Strategy, which focuses on people with disabilities; they are our patients, whaanau, community and our staff - all carefully considered in our action plan. Together we will improve the accessibility needs for everyone who has a disability. Our values are Valuing Everyone- Whakawhanaungatanga , Kind –Manaakitanga, Together –Kotahitanga, Excellent- Rangatiratanga. If these are your values too, then join us today.