Frontline Station Support Officer

at New Zealand Police
Location Auckland, New Zealand
Date Posted January 7, 2022
Category Admin and Clerical
Job Type Full-time
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Frontline Station Support Officer New Zealand Police location Auckland. D $56,220.00 - $76,059.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

About the role of Station Support Officer is to provide customer service for our Front Counter based in Matamata. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude. The role of a Station support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing, Court file preparation and file management.

Key accountabilities the ability to deal with challenging individuals in a customer services environment. A sound knowledge of computer applications, in particular NIA and Microsoft suites is desirable. Outstanding customer service skills and the ability to work hard in a team environment. Prioritise workflow. Manage time effectively to complete multiple files and meet deadlines. Excellent verbal and written communication skills. Ability to Problem-solve, work under pressure, and manage competing demands.

What you’ll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To apply for this role, you must be a NZ or Australian Citizen or NZ permanent resident. The successful applicant will be required to undergo a full reference and security check prior to any offer of employment being made. This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe. Working flexibly your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.