Frontline Station Support Officer

at New Zealand Police
Published July 4, 2023
Location Hamilton, New Zealand
Category Admin and Clerical  
Job Type Full-time  


Frontline Station Support Officer New Zealand Police location Manawatu. Salary starting from $57,083.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role Central District are looking for a motivated, and dynamic problem solver to fill a full-time Administration Officer role based at Palmerston North. Administration Officers are an integral part of the police team and your role will be to provide operational and administrative support to frontline police officers, data entry, the use of police computer systems and providing quality customer service to the Manawatu CIB team.

The role of Administration Officer is to provide administrative support for our Manawatu CIB team based at the Palmerston North. Every day you will be dealing with situations which will need to be approached with professionalism, respect, empathy, confidentiality and in a positive manner. This is a busy role that provides variety and at times will be working under pressure.

The ability to multi-task is paramount and the primary focus is to provide administrative and operational support to the CIB workgroup. Customer service focus is a priority and needs to be timely, accurate and you need to have the ability to ensure that all enquiries/requests are understood and handled appropriately.

The role has a massive effect on public trust and confidence in police and requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can-do attitude. The role of an Administration Officer provides operational and administrational support to Police which includes but is not limited to, customer service, data entry, use of Police systems, typing, and file management. There is also scope to relieve in other roles within the Area or District.

Key accountabilities the ability to deal with challenging individuals in a customer services environment. A sound knowledge of computer applications, in particular NIA and Microsoft suites is desirable. Outstanding customer service skills and the ability to work hard in a team environment.

Prioritise workflow. Ability to multi-task and manage time effectively to complete tasks and meet deadlines. Excellent verbal and written communication skills. Ability to Problem-solve, work under pressure, and manage competing demands. Work as part of a dynamic and flexible team. High level of self-motivation.

What you'll bring being part of the Police whanau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

To apply for this role, you must be a NZ or Australian Citizen or NZ permanent resident. The successful applicant will be required to undergo a full reference and security check prior to any offer of employment being made. This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.