Frontline Station Support Officer

at New Zealand Police
Location Auckland, New Zealand
Date Posted June 29, 2021
Category Other
Job Type Full-time
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Frontline Station Support Officer New Zealand Police location Auckland.

About the role the role of FSSO is to provide customer service for our Front Counter based in Auckland City District. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer focus, be part of a high performing team, attention to detail with a can do attitude. The role of an FSSO provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems, typing and file management.

Key accountabilities the ability to deal with challenging individuals in a customer services environment. A sound knowledge of computer applications, in particular NIA and Microsoft suites. Outstanding customer service skills and the ability to work hard in a team environment. Prioritise workflow, manage time effectively to complete multiple files and meet deadlines. Excellent verbal and written communication skills.

What you’ll bring being part of the Police whanau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Must have a drivers licence. Must reside in Auckland. This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

About us our mission is to be the safest country by delivering services that ensure New Zealand communities are confident, safe and secure. Working flexibly your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.