Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Just 12 km from Brisbane CBD, Mercure Brisbane Garden City is in the heart of South Brisbane and on the doorstep of Westfield Garden City Shopping Centre.

The hotel has 120 guest rooms, a large restaurant and Cafe and small conference room.

Job Description

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

Lead the Front Office Team to deliver peak moments to our guests
Create welcoming places and memorable experiences not only for our guests but also for your team
Provide excellent customer service and resolve guest issues in a timely and professional manner
Empower our team to always go the extra mile for our guests
Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
Monitor and report on key performance metrics to identify areas for improvement
Participate in the development and implementation of front office policies and procedures
Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Qualifications

Your experience and skills include:

Previous leadership role in a small to medium size property
Roster and Revenue Management preferred
Understanding of hotel property management systems
Conflict resolution and negotiation skills
Flexibility to work across morning and afternoon shifts on a rotating roster including weekends
Ability to train and mentor the team
RSA and First Aid Certificate or willingness to obtain prior to commencement

Additional Information

What’s in it for you

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!