Front Office Manager

at Carrington Estate
Published August 21, 2023
Location Kerikeri, New Zealand
Category Admin and Clerical  
Job Type Full-time  
$70,000 – $100,000 per year


Front Office Manager Carrington Estate location Northland. $70,000 – $100,000 per year.

Carrington Golf Resort and Winery situated in Karikari Peninsula of Far North district of NZ, our Resort complex among our lodge rooms, villas and houses comprises over 100 rooms, restaurants, bars, winery and some conference facilities. We are currently seeking a Front Office Manager/Supervisor to join our team.

Key Responsibilities of the role includes ensure smooth and efficient overall day-to-day operations of the Front Desk. Provide excellent customer service as per Resort standards. Checking in and out of guests, assist guests with any enquiries, reservations and housekeeping requests.

Liaising with and communicating all relevant information to the Front Office team and to other departments. Sharing your strong knowledge of accommodation, activities, rates and the surrounding areas, in order to up-sell our products and services and maximise occupancy and revenue.

Handling requests and complaints, deferring to the Manager/Supervisor when necessary. Ensuring that all security procedures are followed in relation to cash, keys, guest security and privacy. Maintaining a consistently high standard of accuracy when inputting information into the Lodge computer systems.

Dealing with golfers arriving to play, collection & return of carts for golfers, dealing with Membership of Golf Club and actively encouraging new members. Stocktaking and re-stocking of Pro Shop as required. Ensuring reservations have correct tariffs and up-sells, ensure messages are accurate and passed on promptly.

Required Skills & experience minimum 3 years Front Office/Reception managerial experience in a Resort/Hotel environment. Immaculate presentation and grooming standards and exhibit strong people skills. Excellent communication, interpersonal and customer service skills.

Genuine passion about customer service and exceeding customer expectations. Be highly motivated and the able to work unsupervised in a busy environment, take great pride in their work. Competent in computer systems, strong numerical and accounting skills. Proactive and able to resolve issues confidently and methodically.

Demonstrating an understanding of both Health & Safety (including accident reporting procedures) and emergency procedures and assisting in hotel evacuations, knowledge and training in fire and evacuation. Ability to work a flexible roster, including weekends and school holiday periods.

Full clean NZ full drivers licence is essential. Preferable to hold a current Managers licence. A tertiary qualification and bilingual would be highly regarded. Strong proven experience in the hospitality industry, great sales skills and highly effective organising and planning skills.

Excellent verbal and written communication skills, highly developed people skills, able to demonstrate your ability to deliver exceptional customer service, leading on presentation content and be an active onsite host.

Able to contribute marketing strategies to the team, to develop business plans to source and secure contra contracts to deliver on revenue to meet our resort sales target. Able to work flexible shifts, including weekend.

We offer a competitive wage/salary based on your experience at this beautiful working environment in Far North of NZ, company accommodation may be provided to the suitable candidate. You will have fun meeting and dealing with a diverse range of customers while being part of our highly skilled and respected front office team.

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