Front of House Receptionist The Mind Room location Melbourne. $55,000.

The Mind Room (TMR) is a mental health, wellbeing and performance psychology practice based in Collingwood (2012), founded by Jo Mitchell and Michael Inglis. Our big belief is that if people know more about how their minds work, they would live more meaningful, connected and satisfying lives.

We share psychological knowledge and tools to empower individuals, organisations and communities to not just survive, but thrive. For individuals we offer therapy, coaching, workshops and events. For organisations we offer an Employee Assistance Program, workshops, programming and consulting services.

We value integrity, connection, curiosity, action and joy. We work with values-aligned businesses, particularly from health, sports, creative and for-purpose industries.

The role the Front of House Receptionist is responsible for making people feel welcome and comfortable, answering enquiries, triaging clients, managing bookings and payments, keeping the venue clean and providing general administrative support to the team.

Key responsibilities responsible for delivery of day-to-day operations of TMR. Duties include hosting - Greeting and welcoming of all clients and visitors, including offering drinks and basic hospitality. Handling all initial phone, email, website, social media, fax and in-person enquiries to TMR.

Venue care - Opening / closing the venue; turning heaters, lights and alarms. On/off; Keeping the venue clean and tidy, emptying bins, and cleaning dishes. Keeping the venue stocked with tissue boxes, whiteboard markers, paper. Towels, tea, coffee etc.

Diary coordination - Intake and booking of new clients to the practice; booking and scheduling of client appointments; managing waitlists; coordination of daily schedules of clinicians, including diary management, room roster and parking roster.

Financial operations - Collecting payments at front desk and over the phone; Processing of all client Medicare rebates; invoicing third party payers managing petty cash and filing receipts.

Administration support - Scanning, faxing and filing clinical administration. Notes and information. Gathering or sharing information with external. Stakeholders including gps and referrers, third party payers including Medicare, TAC, insurance companies etc.

Shop product distribution support - assist in coordinating the distribution of shop products (i.e. Values cards and tote bags). Studio/Events support - assist in the coordination and day-to-day operations of the Studio Venue, including the program of meetings, workshops and events.

Other additional duties may be required as directed by your Manager to ensure the smooth operation of TMR reception services. Grow and Learn. Access TMR Wellbeing Grant to support your own wellbeing. Engage in TMR social events (formal and informal).

Proactively create, develop and maintain internal relationships. Connect with and engage the internal TMR team, including on cross-team. Projects from time to time. Know and reflect in your professional behavior the TMR values. Required Skills, Experience and Attributes.

Customer service experience. Friendly, warm attitude and ability to interact with and support a range of different people – clients, clinicians, support staff. Attention to detail. Desire to ensure TMR is a beautifully presented and welcoming environment. Lover of processes and systems (and good at them).

Computer literate with experience in Google Suite of applications. Able to manage busy periods with multiple demands for your attention. Good with boundaries – know when to be friendly, efficient, directive or funny. Interested in mental health, wellbeing and performance psychology.

Desire to learn and be part of a small, hands-on team. Key Internal Relationships. Reports to: Operations and Communication Manager. Works with: Operations and Communication Manager.