File Management Support Officer New Zealand Police location Bay of Plenty.

About the role file Management Centres (FMC) provide an integral service within The New Zealand Police. We assist our frontline staff and provide key services to victims and partner agencies.

We are looking for engaged and motivated individuals for the role of a File Management Support Officer. This is someone who is a team player, is capable of working in a fast-paced environment and can provide operational and administrative support to Police.

This role provides lots of variety, and every day is different. In any one day you may be involved in preparing a file for court, or entering, updating or processing information from Police officers, victims or partner agencies.

This is a busy role which will require you to continuously prioritise workflows and apply sound judgement and decision making. You will be communicating with key stakeholders including victims, informants, officers, and partner agencies across various channels including face to face, email, and phone.

Key accountabilities support our colleagues across every function and level of Police. Engage positively with all stakeholders. Work well in a team environment, able to ask questions and take direction. Flexible and able to perform under pressure while managing changing priorities.

Strong computer literacy skills. Competent typing and navigating a computer. Timely and accurate processing of administrative and operational tasks. Excellent written and oral communication skills. Good work ethic means you can be relied on to remain on task. Excellent attention to detail.

Shift work details our locations require shift work but do not have night shifts. Three early shifts, three late shifts and 3 days off. Shifts operate between the hours of 6:00am and 10:00pm. The Rotoura location offers an onsite gym.

The Wellington location offers an onsite gym and café and is centrally located in the CBD within a 10 minute walk to the train station and other transport links.

What you’ll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviors, leadership and technical competence required for success at each level of Police.

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address. This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

About us our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe. Working flexibly your wellbeing inside and outside of work is important to us. We’re open to discussing flexible working options that work for both you and the business.