File Management Support Officer

at New Zealand Police
Published August 25, 2023
Location Auckland, New Zealand
Category Management  
Job Type Full-time  


File Management Support Officer New Zealand Police location Auckland. Salary starting at $57,083.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role New Zealand Police is the lead agency responsible for reducing crime and enhancing community safety. We work in partnership with individuals, communities, businesses, and other public safety agencies to achieve our vision to have the trust and confidence of all.

Our Vision is to be the safest country in the world. Internationally, New Zealand is seen as a safe place to live, work and visit, but we continue to strive to do more. Our vision is about ensuring we continue to look ahead and think about what we can do today, and going forward, to bring about a future where everyone in New Zealand can go about their daily life without fear of harm and victimisation.

Our Mission is to prevent crime and harm through exceptional policing. This is why we come to work each day - it's the mahi we do, and do well, to make a difference. Information Requests are a vital service the Police provide to the New Zealand public, organisations and partner agencies releasing information about the work Police have done.

We have multiple vacancies available for File Management Support Officers (FMSO) who will work as part of the Information Request team responding to requests under the Official Information Act, Privacy Act, and Land Transport Act. Your key role is to collate information and provide responses to requests whilst ensuring compliance with statutory guidelines and legislation. It's a challenging, interesting, and very important role. Quite simply, you would be our Information Request superheroes.

Key accountabilities a mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working. Supportive of team members and looks for opportunities to contribute to an inclusive environment.

Determining the relevance and identifying potential risks of information that is being analysed whilst upholding confidentiality. Have a commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Accurately recording and prioritising requests. Compiling and analysing information from varied databases. Using your initiative to make decisions in accordance with the Official Information and Privacy Acts. Providing professional responses to requesters. Managing relationships with internal and external stakeholders. Communicating easily and effectively both written and orally. Managing conflicting demands.

This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

Salary this position is covered by a collective agreement and salary will commence between $57,083 and $66,018 dependent on skills and experience relevant to the role.

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