Field Support Officer

Published August 17, 2023
Location Sydney, Australia
Category Other  
Job Type Full-time  
$81,496 - $85,622


Field Support Officer TAFE NSW location Sydney. $81,496 - $85,622.

Field Support Officer. TAFE Worker Level 5. Work across multiple geographical locations to support the TAFE community. Become part of a supportive and collaborative team. 35-hour week with flex time. 1 x Full-time permanent position located at Newcastle with the desire to create an eligibility list for future potential temporary and permanent vacancies at any campus across NSW.

TAFE NSW is dedicated to meeting the evolving needs of the NSW economy and workforce, offering world class training and education that delivers the skills needed for the jobs of today and tomorrow. Join our innovative, dynamic organisation while we embark on a once in a generation evolution to modernise, upskill and digitally transform into a world-class education provider.

The opportunity the Field Support Officer is responsible for utilising prior service desk knowledge and experience to deliver a combination of virtual, on site and/ or service desk assistance and support to geographically dispersed staff, students and key stakeholders. The position will deliver a tiered response for Systems Group field support and service desk in order to listen to, diagnose and resolve a range of intermittent to complex client requests.

Currently, there is 1 x permanent full-time position available based at Newcastle however an eligibility list will be created from this recruitment for upcoming temporary and permanent opportunities to become available in the next 18 months at any campus across the state. Please indicate clearly if you are applying for the current opportunity or to be on the Eligibility List within your application and your two preferred locations.

About you are a customer focused field support officer who has experience delivering both virtual and on-site support across a multitude of issues varying across all support levels. You place your customers at the centre of all decision making and strive to provide timely and effective support by accurately detecting issues and successfully resolving them. You champion documentation to update records and create user documents for processes to elevate service resolution procedures.

You champion communication and collaboration between teams and have a customer-centric approach. You have great communication skills to resolve IT issues and can translate IT speak to help customers who don’t have IT expertise. Crucially, you are someone who shares the TAFE NSW Values of Integrity, Collaboration, Excellence and Customer First. In addition to the above, you will also need a current NSW drivers’ license.

Highly regarded ability to engage with and deliver technology support and demonstration to diverse cohorts within an educational organisation. The ability to understand customer requirements, and to deliver proactive support for contemporary as well as emerging technologies such as Cloud based computing

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