Entry Level Alert Monitoring Analyst

at Protocol Personnel Services Ltd
Published September 7, 2023
Location Auckland, New Zealand
Category Other  
Job Type Full-time  


Entry Level Alert Monitoring Analyst Protocol Personnel Services Ltd location Auckland.

About the role - based in Auckland you'll be part of a team who ensures the performance & availability of Internal IT systems and applications along with hosted Customer Infrastructure. Daily tasks will be responding to Alerts generated on Windows Servers and Backups along with remote monitoring and management of Customer infrastructure environments. Provide 1st level triage and resolution to IT systems and alerts. There will also be some networking monitoring but it's mostly Windows focused.

Work in a busy state-of-the-art NOC. Monitor Alerts. Provide level 1 triage support to issues and service requests. Liaise with customers. Gain further training & certifications. Nationwide leading MSP. Escalate issues. Troubleshoot. Take ownership. Work with the brilliant systems & processes in place.

What's in it for you full training provided. Clear career growth path to more senior roles. Work with MS Servers, Networks, Backups and more. Induction & training program to get you started. Work for an “A” list tech co that will look great on your CV. This super employer will pay for your new IT Industry Technical Certifications. Excellent Salary & benefits. Great technical coaching and mentoring.

About you, you could be a recent IT Grad or have Helpdesk Experience from a Technology Services Provider of some sort. Our client is looking for the following MS Server & Desktop knowledge. Initiative & smarts. Technical Qualifications related to IT. Someone who wants a career in IT. Active Directory, Windows, O365. Attention to detail. Great people skills. Customer-Centric attitude. All you need is either an IT Diploma or a similarly recognised IT qualification that covers practical IT support across MS, Networking and general IT Infrastructure and some IT Support experience.

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