Enquiries and Liaison Officer

at Department of Communities and Justice
Published June 3, 2023
Location Sydney, Australia
Category Admin and Clerical  
Job Type Full-time  


Enquiries and Liaison Officer Department of Communities and Justice location Sydney.

Job description Enquiries & Liaison Officer, Clerk ¾. Anti-Discrimination NSW. Temporary opportunity until 30 August 2024 with possible extension (35 hrs. per week). Location: Parramatta with flexible working arrangements available. Clerk Grade 3/4, Base Salary ($75,992 - $ $83,211) plus employer's contribution to superannuation and annual leave loading.

Your role anti-Discrimination NSW strives to eliminate discrimination in New South Wales by resolving enquiries and complaints, raising awareness about discrimination and its impacts, and taking action to influence change. The successful candidate will have excellent communication skills and works well in a team. You are resilient and able to work with competing priorities to agreed standards, commitment to customer service, pro-active and responsible to adhere to timeframes.

What you'll do enquiries and Liaison Officers (ELO's) are often the first point of contact between members of the public and ADNSW. ELO's have a sound understanding of the Act and the skills to engage with a diverse range of clients seeking information about the protections under the Act and ADNSW's services.

The fundamental duties of the ELO are to respond to general enquiries by providing information about the protections under the Act and the role of ADNSW by phone, in writing and face to face. Undertake preliminary complaint handling tasks and support ADNSW's services as required. Provide timely, accurate, equitable and accessible information and referral service to members of the public.

Develop and maintain current knowledge of legal information and referral services across NSW. Record and maintain accurate information regarding customer enquiries and assistance services and monitor trends in enquiries.

What we're looking for experience providing high-level administrative and clerical support and excellent client service. Understanding of anti-discrimination law. Ability to demonstrate strong capabilities in responding to client enquiries by phone and in writing. Writing clearly and succinctly using Plain English. Providing high-level administrative support using an online case management system Managing a high volume of work with minimum supervision.

Appointments are subject to reference checks. Some roles may also require the following checks/ clearances National Criminal History Record Check in accordance with the Disability Inclusion Act 2014. Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

We do work that really matters working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.