Employment Support Representatives

at Ministry of Social Development
Published May 10, 2023
Location Wellington, New Zealand
Category Customer Service  
Job Type Full-time  


Employment Support Representatives Ministry of Social Development location Wellington.

About us the Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Employment Support Representatives, Job Connect Contact Centre Services, Lower Hutt. Our Contact Centre is fast paced, dynamic and you’ll be constantly learning in the role and progressing your career. We provide a positive and progressive work environment, where we all support each other to achieve excellent outcomes for our clients.

About the role you will work with client to help them take up training, work readiness and employment opportunities. As an Employment Support Representative, you need to be adaptable, able to hit the ground running and get right into helping match clients to sustainable employment opportunities with employers. You will need to interact with both internal and external key stakeholders as often it can take a multi-faceted approach in assisting clients into employment. To our clients, being in work brings so much more than financial reward.  You have the opportunity to achieve positive outcomes that make a real difference to real people by helping New Zealanders find work.

Perks and benefits flexible working arrangements. Annual pay progression. Capability development framework to support your career aspirations with us. Staff discount on Southern Cross Health Insurance. A modern office setting with contemporary contact centre technology.

Lots of practical wellbeing support through Poutuarā - peer support, Employee Assistance Programme as our vision is to have a workplace where everyone has a sense of purpose, feels valued, are thriving and showing compassion towards self and others. Up to $400 Vision care subsidy service towards your costs of eye tests, glasses and contact lenses. Accident insurance coverage for MSD staff. Salary range: $58,707 to $70,864.

About you you are not afraid to initiate conversations. You enjoy quality conversations and can demonstrate a history of providing clients a positive experience over the phone. You are adaptable, resilient, and empathetic to working with people’s complex situations. You work efficiently, accurately, and are confident in making good decisions.

You are quick to navigate your way around multiple IT systems. You also have an eagerness to learn and desire for self-improvement. You have the ability to work in an environment where frequent change is normal.

Hours of work employment Service Representatives are rostered Monday to Friday and work 37.55 hours per week. This is 7 hours and 35 minutes per day. We work on a no surprises basis and will ensure that you will know your scheduled shifts well in advance.

Your rostered shifts will vary between the below days and timeframes. Our Operational hours are Monday to Friday, between 8.00am to 6.00pm, your contract however would require you to be available between 6.55am to 10.00pm, Monday to Saturday.