Donor Administration Officer RSPCA (Victor) location Melbourne.

Exciting opportunity to join our great Donor Development Team and support the implementation of the important fundraising program for RSPCA Victoria. Contribute to our donor operations and support in the administration of campaigns and regular giving programs. Part Time position available at our Burwood East site.

About RSPCA Victoria RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

About the role the Donor Administration Officer is responsible for performing donor administration processes and supporting the development and implementation of the donor development program for RSPCA Victoria to enable the organisation to achieve its vision of ending cruelty to all animals.

Duties and responsibilities provide timely and efficient administration support to the Donor Development team, including responding to supporter enquiries via email and phone. Provide excellent customer service and donor care, ensuring that all queries, complaints, and other requests are completed in a timely and efficient manner.

Provide support in the processing of donations, membership nominations, and mailing welcome letters and packs each week to new donors. Provide support in the implementation of the fundraising program whilst working collaboratively with the wider team.

Contribute to donor operations, including maintaining the integrity of data entry processes, maintaining database records ensuring privacy of donor information, opening and sorting mail, and support in the administration of campaigns and regular giving programs. Provide administrative support to the wider Development team as required.

What we are looking for from you previous experience in a similar role that requires excellent customer service, strong administration and organisational skills. High level literacy, numeracy and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel). Ability to work in a fast paced and challenging work environment.

Demonstrated experience working collaboratively in a team environment. Previous utilisation of a donor management or customer relationship management database (not essential, however highly regarded). Understanding of CRM database management and data driven marketing best practice (not essential, however highly regarded).

What we can offer you encouraged work-life balance, flexible working arrangements including a blend of working from home and office-based work, a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave. Recognised by Mental Health First Aid Australia, as a skilled workplace - Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs.

Generous discount on products and services, including Royal Canine pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services. Salary packaging and novated lease arrangements on offer with leading provider, Maxxia. Access to a range of learning and development opportunities that will benefit and support you in your role.

Recruitment requirements willingness to obtain a National Police Check.