Dispute Resolutions Coordinator Ministry of Business, Innovation and Employment location Auckland. 55000 to 66000.

About the role the Dispute Resolution Team is responsible for providing employment mediation services across the country. Mediation is when both parties work voluntarily with an independent mediator to resolve employment related issues. The Case Management team sits within Employment Mediation Services.

The Dispute Resolution Coordinator will read and assess a number of applications each day - making judgements on the urgency, duration and other requirements of the mediation. Explain the mediation process and respond to clients enquiries on a range of questions around employment and mediation.

Arrange the mediation - liaise with parties, mediators and others to arrange requirements. Provide information and guidance to assist in resolving disputes between parties.

Skills and experience required proven experience in case management or service delivery. Previous experience roles requiring client communications and administration. Sound computer literacy. Ability to prioritise and to manage work without direct supervision. Must have legal right to live and work in NZ.

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders. We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours. Better Together. Bold and brave. Build our Future. Own It. MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi.

We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.