Dispute Resolution Coordinator

at Ministry of Business, Innovation and Employment
Published August 29, 2023
Location Auckland, New Zealand
Category Admin and Clerical  
Job Type Full-time  


Dispute Resolution Coordinator Ministry of Business, Innovation and Employment location Auckland. $60,727-$70,625.

About the role we have an exciting opportunity to join the Building and Tenancy Services branch as a Dispute Resolution Coordinator (Tenancy).

MBIE's Tenancy Dispute Resolution team provides services to tenants and landlords under the Residential Tenancies Act and the Unit Titles Act. In this role you will be part of a team responsible for the delivery of high-quality case management services to customers with a focus on meeting the needs of Māori and Aotearoa's diverse population. Your role would include reviewing Residential Tenancy Tribunal applications to determine the type of tenancy dispute and decide the best course of action.

You may need to provide parties with general information on problem resolution and how best to proceed with their issue.

You will be able to effectively prioritise your workload and handle a range of scheduling and administrative tasks for the Tenancy Tribunal. You will also schedule applications to Mediators' calendars and complete administrative matters like file management for cases.

Skills and Experience required advanced skills of engagement within a customer centric model. Robust communication skills and the ability to explain often complex ideas, simply, to service users from all walks of life.

Sound organisational, administrative, customer service skills. Conceptual and analytical skills to critically assess issues. Strong knowledge of the Microsoft Office applications. Experience working with legislation. Must have the legal right to live and work in New Zealand.

An understanding of the Residential Tenancy Act and its underlying principles would be desirable but is not essential.

About MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours. Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand.

We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

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