at New Zealand Police
Published June 30, 2023
Location Wellington, New Zealand
Category Other  
Job Type Full-time  


Dispatcher New Zealand Police location Wellington. Salary starting at $79,948.00.

Company description New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business' and achieve long-term change.

About the role we have an exciting opportunity to join the Central Emergency Communications Centre as a dispatcher. The dispatch functions are a critical part of responding to and managing all calls for service, and the primary role is to help coordinate the Police response to an emergency or critical incident. We are looking for people who employ empathy when making decisions and are passionate about delivering the service New Zealanders expect and deserve.

This role is integral part of enabling our people to be safe and feel safe, as such we are looking for people who are able to identify risk, exercise judgement and be diligent in following process and procedure designed to optimise officer safety.

Key accountabilities ability to exercise judgement and understand risk appreciation. Identify opportunities to prevent harm. Confidence to enact command and control. Ability to engage with and reflect on feedback. Self-driven development. Demonstrate an ability to maintain self-control and self-motivation.

Accurately capture data with excellent attention to detail. Direct and manage frontline staff. Ability to maintain professionalism and respect in a high stress environment. Coordinate and manage responses to calls for service and critical incidents. Experience as a Communicator is an advantage.

The role of Dispatcher is such that it requires fast decision making and constant reassessment of competing priorities. Although the role has a significant focus on the tactical response of our frontline staff, integrity and empathy form a critical part of decision making.

Successful applicants that are currently Emergency Centre Communicators will be appointed in accordance with the conditions set out in the current Employee Collective Employment Agreement 2021 - 2023.

What you'll bring being part of the Police whānau is about being our best to ensure our communities are safe and feel safe.

Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

You will be a team player that works well in a close team environment. You will be adaptable and able to work to changing priorities and pressures.


Key skills you will bring call taking experience desired. Ability to process and interpret information quickly. Competency of TENR decision making. An ability to attention switch as required. Diligence and commitment to following SOP's, policy and procedure. Willingness to learn new skills. Competent ability in MiCCE and CARD is desired. (MiTel Contact Centre Enterprise - our phone system).

(Communications and Resource Deployment - computer system that is comprised of phones, radios, and CAD - Computer Aided Dispatch). This role is set at Individual Contributor level, this means your key purpose is "to deliver or enable others to deliver Our Business".

About us our mission is to prevent crime and harm through exceptional policing. Our vision is to be the safest country. Our purpose is to ensure everybody can be safe and feel safe.

Working flexibly your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

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