Desktop Support Specialist

at Charterhouse
Location Sydney, Australia
Date Posted March 25, 2020
Category Information Technology
Job Type Full-time
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Salary $90,000pa + Super


Desktop Support Specialist Charterhouse location Sydney. Salary Up to $90,000pa + Super.

About the role our client is currently seeking a Level 2 Desktop Support specialist. Reporting into the IT Service Delivery Manager and working with a dedicated customer centric team, the role will entail.

Provide hardware, software, network and/or technical assistance at a level 2 capacity. Ensuring incidents and requests are resolved within SLAs, in accordance with IT policy and IT methodologies. Implement hardware and software installations and routine upgrades. Manage new and replacement equipment requests and the associated procurement cycle. Create and maintain knowledge articles/documentation. Identify, develop and deliver training programs for level 1 staff to minimise L2 escalations.

About your experience to be successful in this role, you will need to be an experience Level 2 Desktop Support specialist ideally coming from a large and complex business environment.

Candidate will also display sound knowledge in supporting Office365 applications and desktop operating systems, Active Directory, Windows Group Policies, SCCM, antivirus software (e.g. Symantec Endpoint), IP Telephony, Intune and Modern Desktop. Strong communication skills with a genuine customer-focus. Demonstrable accountability and well-developed problem-solving capability.