Desktop Support Engineer

at Noggin
Location Sydney, Australia
Date Posted March 14, 2020
Category Information Technology
Job Type Full-time
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Desktop Support Engineer Noggin location Sydney.

We’re looking for a smart, hands-on and multi-talented Desktop Support Engineer to join our infrastructure & security team. You will work with the latest technologies and in a varied, complex and challenging environment. You’ll maintain our ICT tools and technologies as well as come up with innovative solutions to better connect our staff and customers throughout our offices across the globe. You (ideally) have a bachelor’s degree in IT engineering or similar experience in IT/desktop support.

Noggin will offer you the opportunity to work in an innovative and collaborative environment where everything we do is best in breed. We’re a smart bunch of people solving some of the largest and most complex problems the world of disruption management has to offer, so no two days will look the same. And of course we’re rapidly growing, so there’ll be plenty of opportunities for you to stretch yourself professionally. Whether you see yourself growing into a DevOps, Software Development, Solution Architecture, or Enterprise Architecture role – we’ll be able to give you the platform to take your career and capabilities to the next level.

What does it take to be a Noggin as a Desktop Support Engineer at Noggin, you will provide timely and effective internal support and maintenance to employee-facing systems and networks to ensure our people are technically equipped to deliver our products and services. This includes supporting and maintaining laptops, desktops, networks, phones, generalAV, and other ICT device or software in Noggin. You’ll work predominately with Linux based servers, and a mixture of Linux, Windows, and MacOS desktops.

To be successful in this role you’ll need to be a customer focused Desktop Support Engineer who gets a kick out of solving problems and delivering super-smart solutions. You are to establish strong and trusting relationship with staff. You’re not afraid to roll up your sleeves and get your hands dirty if it means the business is well-serviced. You’re meticulous and well-organised; you take pride in running a ‘tight ship’ when it comes to IT operations.  You’re always the go-to for all things tech and you enjoy being first port of call for anything infrastructure related.

What does success look like in this role within your first 3 months you will become fully conversant with our people, processes, tools and technologies. You’ll quickly become regarded as a smart, competent and credible resource who can be relied on to get things done quickly and you have already picked up a few tickets and have solved them.

6 months in, you’ve received consistent feedback from all areas of the business and have become integral enabling our people to do their best work, preventing any ICT issues from hindering day-to-day operations. After your first year, you’ll have received a 90%+ feedback rating and will have consistently met business requirements within your SLA’s. You have supported multiple systems - MAC and Windows and have contributed a number of innovative ideas to the team and have delivered a few business improvement initiatives.