Desktop Support Engineer Affix Group location Melbourne. We are partnering with our good friends again at IG Group. This is a super challenging and exciting role for anyone looking to further develop their infrastructure career in an environment that fosters growth and collaboration. IG is a global Financial Services Company who have made Melbourne their second largest office – with around 90 people working in the CBD. Established in 1974 as the world’s first financial spread betting firm, they are now the world’s No.1 provider of CFDs and spread betting, and a global leader in forex. They have been at the forefront of their industry ever since, offering award-winning platforms with market-leading services and now serve clients all over the world, from 15 sales offices based across five continents. And what do they do exactly they’re a leader in online trading, so expect to get to grips with the terminology around financial markets, stocks, derivatives, commodities and compliance. Don’t worry if these words sound out of your current comfort zone, we’re not expecting you to be a financial guru or mathematical genius – though I’m told there are a fair few of those on their trading floor… Rather, you’re a quick-learner and someone who can pick up things quickly – let’s just say you’ll see this as a challenge to embrace rather than something to shy away from. If you have an interest in financial markets, I’m all ears, tell me about that in your application. The role IG’s Local IT support engineer (level 2) will primarily provide on-site support for our end users, the successful applicant will also provide a remote support function for our users in other global locations. You will be responsible for resolving incidents and fulfilling service requests, proactively looking at how to improve process and tools, monitoring alerts and work within global support team to restore the service as quickly as possible. The position requires a wide spectrum of skills across almost all IT areas. The engineer will be maintaining relationships with vendors and be responsible for local procurement. Core functions include triage incidents and service requests via phone, e-mail, communicator, servicenow or monitoring system, troubleshoot end user incidents and where possible resolve upon first contact, this role encompasses all areas of technology used within the desktop environment including microsoft, apple and a range of bespoke applications supporting both the trading desk and general it infrastructure, day to day tasks will involve various aspects of local support including ad management, workstation application testing, deployment and maintenance via sccm and jamf remote tools, rollouts, video conferencing, as well as servers and software that support these functions where required, the successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as active directory, tcp/ip, microsoft defender atp, microsoft sccm, jamf remote tool, office 365 and azure ad, build relationships with the escalation teams to ensure that it-delivered services and end-user productivity goals are understood and met or exceeded, maintaining relationship with vendors, ordering and keeping equipment levels, coordinate payments and customs communication, be an advocate for the end user to ensure they receive high-quality and timely service and support from the entire it organization, will be able to demonstrate strong problem solving and organizational skills, ability to work under pressure and to tight deadlines, initiate ideas to drive service improvements and efficiencies within the team.